Effective Date: 21st July 2023
At Zony Transmission Systems Pvt. Ltd., we strive to provide high-quality Industrial Gearboxes and exceptional customer service. We understand that there may be instances where you need to return a product or request a refund. This policy outlines the process, conditions, and timeframes for product returns and refunds to ensure a fair and user-friendly experience for both our customers and our business.
1. Eligibility for Returns and Refunds:
We accept returns and offer refunds under the following conditions:
- Damaged or Defective Products: If you receive a damaged or defective Industrial Gearbox, you are eligible for a return and refund. Please contact our customer support within 365 days of receiving the product to initiate the process.
- Wrong Product Delivered: In the event of a shipping error and you receive the wrong Industrial Gearbox, you can request a return and refund. Please inform our customer support within 30 days of delivery.
2. Initiating a Return:
To initiate a return, follow these simple steps:
- Step 1: Contact our customer support team via email at marketing@zonytransmission.com or call us at +91 8530005769.
- Provide your order details, reason for the return, and any supporting evidence such as photos of the damaged product.
- Step 2: Our customer support team will review your request and provide you with a Return Authorization (RA) number if your return is eligible.
- Step 3: Pack the product securely in its original packaging, including all accessories and documentation.
- Step 4: Clearly write the RA number on the package and ship it to our address: 41/2/1/12, Badhe Industrial Estate, Sambhaji Nagar, Pune.
3. Timeframes for Returns and Refunds:
- For damaged, defective, or wrong products, please initiate the return process within 365 days of receiving the item.
- Once we receive the returned product, we will inspect it and process the refund or replacement within 21 business days.
4. Costs and Fees:
- If the return is due to a damaged, defective, or wrong product, we will bear the return shipping costs.
- For any other reason, including change of mind or product incompatibility, the customer will be responsible for return shipping fees.
5. Product Requirements for Returns:
- All original accessories, documentation, and packaging must be included with the return.
6. Non-Eligible Items:
Certain items are non-returnable:
- Products damaged due to customer mishandling or misuse.
- Products with missing or damaged accessories and packaging.
- Customized or personalized products.
7. Customer Support:
For any inquiries, assistance, or concerns regarding returns and refunds, please contact our customer support team:
Email: marketing@zonytransmission.com Phone: +91 8530005769
By shopping with Zony Transmission Systems Pvt. Ltd., you agree to comply with this refunds and returns policy. We are dedicated to ensuring a smooth and satisfactory experience for all our customers and will work diligently to address any issues promptly and fairly.